PRIVACY POLICY

Last Updated: April 8, 2026

Arcloop products and services are owned and operated by Shanghai Yanxiang Intelligent Technology Co., Ltd. ("Arcloop", "we", "us", or "our").

This Privacy Policy explains how we collect, use, store, share, and otherwise process personal information when you access or use our websites, applications, tools, creative platforms, and related services that link to or reference this Privacy Policy (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through:

  • our websites, including arcloop.cn, arcloop.ai, and related pages;
  • our web-based and software-based creative tools and applications;
  • customer support, marketing, promotional, research, and other business activities connected with the Service.

For certain features, products, campaigns, or business relationships, we may provide additional privacy notices or supplemental terms. In the event of a conflict, the supplemental notice will prevail for that specific feature or service.

2. Personal Information We Collect

We may collect the following categories of information:

2.1 Information You Provide to Us

You may provide personal information directly to us, including:

  • account information, such as username, password, email address, phone number, profile information, and login credentials;
  • communications data, such as messages you send to us, customer support inquiries, survey responses, feedback, or other correspondence;
  • transaction and billing information, such as order records, subscription records, purchase history, invoices, and related payment information;
  • content you submit to the Service, such as text prompts, instructions, descriptions, reference images, uploaded media, story materials, character settings, storyboard elements, audio, and other files;
  • output content generated through the Service, such as generated images, videos, scripts, storyboards, or related metadata;
  • any other information you choose to provide.

Please do not submit confidential information, highly sensitive personal information, or information that you do not have the right to provide through the Service unless we expressly request it and applicable law permits such processing.

2.2 Information We Collect Automatically

When you use the Service, we may automatically collect certain technical and usage information, including:

  • device information, such as device model, operating system, browser type, language settings, and identifiers;
  • log information, such as IP address, access time, operation logs, crash data, and referral pages;
  • usage information, such as pages viewed, features used, clicks, session duration, creation history, and interaction records;
  • approximate location inferred from IP address or similar technical signals where permitted by applicable law;
  • cookie and similar technology data.

2.3 Information from Third Parties

We may receive information from third parties, including:

  • login, authentication, or connected platform providers;
  • payment institutions and payment service providers;
  • cloud service providers, analytics providers, fraud prevention providers, and customer support providers;
  • publicly available sources or third-party public webpages, where you trigger or request online search features.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 To Provide and Operate the Service

We use personal information to:

  • create and manage user accounts;
  • provide access to Arcloop tools, functions, outputs, and related features;
  • process prompts, uploads, and user requests;
  • generate creative outputs such as images, videos, stories, or related materials;
  • provide customer service, technical support, and account assistance;
  • communicate with you about the Service, including service notices, updates, security alerts, and administrative messages.

3.2 To Improve and Develop the Service

We may use personal information to:

  • analyze usage trends and improve functionality, quality, safety, and user experience;
  • maintain, troubleshoot, debug, and secure the Service;
  • develop new products, tools, services, and features;
  • conduct internal research, testing, and performance evaluation;
  • create aggregated, anonymized, or de-identified datasets for lawful business purposes.

3.3 To Maintain Safety and Compliance

We may use personal information to:

  • detect, prevent, and investigate fraud, abuse, security incidents, and unlawful conduct;
  • enforce our Terms of Use and other platform rules;
  • moderate content, outputs, and user activity;
  • comply with applicable laws, regulations, legal process, or lawful requests from authorities;
  • protect the rights, safety, property, and legitimate interests of Arcloop, our users, and others.

3.4 To Communicate With You

We may use your information to:

  • respond to your questions, support requests, or feedback;
  • send marketing, promotional, or product-related communications where permitted by applicable law;
  • inform you about events, campaigns, offers, or updates that may interest you.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the relevant message or by contacting us.

3.5 For Search and Third-Party Information Functions

If the Service detects that you intend to use online search features, or if you choose a mode that retrieves public third-party information, the Service may access public web content and display sources together with relevant responses. In connection with these features, your query content and related technical information may be processed to fulfill your request.

4. How We Share Personal Information

We may share personal information in the following circumstances:

  • with affiliates and related companies, where necessary for operating the Service;
  • with service providers that perform services for us, such as cloud hosting, storage, analytics, moderation, customer support, communications, security, and payment processing;
  • with payment institutions and payment service providers for billing, payment verification, refunds, anti-fraud, and transaction management;
  • with professional advisers, such as auditors, legal advisers, and insurers, where necessary;
  • with competent authorities, courts, regulators, or law enforcement agencies where required by law or where reasonably necessary to protect lawful rights and interests;
  • with counterparties in connection with a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar transaction;
  • with other users or the public, if you choose to publish, share, or make certain content visible through public or community features of the Service;
  • with third parties at your direction or with your consent.

We do not sell personal information in the ordinary sense of exchanging personal information for monetary consideration.

5. Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to:

  • keep you logged in;
  • remember your settings and preferences;
  • operate and secure the Service;
  • analyze usage and improve performance;
  • support communications and marketing where permitted by law.

You can manage cookies through your browser or device settings. If you disable certain cookies, some features of the Service may not function properly.

6. Data Storage and Retention

Personal information collected and generated during our operations within the People's Republic of China is generally stored within China, unless otherwise permitted by applicable law or specifically disclosed to you.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • to provide the Service and maintain your account;
  • to comply with legal, accounting, tax, audit, and regulatory obligations;
  • to resolve disputes, enforce agreements, and protect lawful rights and interests.

Where you request account cancellation, we will generally delete or anonymize relevant personal information within a reasonable period, typically within 30 days after verification of the request, unless a longer retention period is required or permitted by applicable law, or the data must be retained for security logs, dispute resolution, or compliance purposes.

7. Data Security

We implement technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no internet transmission or storage system can be guaranteed to be absolutely secure. You are responsible for safeguarding your account credentials and using the Service in a secure manner.

8. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • access or review certain personal information we hold about you;
  • request correction or updating of inaccurate or incomplete personal information;
  • request deletion of personal information under circumstances provided by law;
  • request account cancellation;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • request an explanation of our privacy practices where required by law.

To exercise your rights, please contact us at support@arcloop.ai. We may need to verify your identity before processing your request.

9. Children and Minors

The Service is primarily intended for adults. If you are under 18 years of age, you should read this Privacy Policy and use the Service with the consent and guidance of your parent or legal guardian.

If we learn that we have collected personal information from a minor in violation of applicable law, we will handle such information in accordance with applicable legal requirements.

10. Third-Party Services

The Service may contain links to or integrations with third-party websites, applications, or services. We are not responsible for the privacy practices of third parties. You should review the privacy policies of those third parties before using their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting the updated version on the Service, updating the "Last Updated" date, or by other appropriate means.

Your continued use of the Service after any updated Privacy Policy becomes effective means that you acknowledge and accept the updated Privacy Policy, to the extent permitted by applicable law.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our personal information handling practices, please contact us at:

support@arcloop.ai

13. Governing Law

This Privacy Policy shall be governed by the laws of the People's Republic of China (for the purpose of this Privacy Policy only, excluding Hong Kong SAR, Macau SAR, and Taiwan), except where mandatory applicable law provides otherwise.